Shipping policy

Shipping Policy

At RAW ESSENTIEL, we are committed to offering fast, reliable, and efficient shipping across Canada.

Delivery area

We currently ship within Canada only.

Order processing

Orders are generally processed within 24 to 48 business hours after payment confirmation. In most cases, they are prepared the same day or the next business day.

Carrier

Packages are shipped via Canada Post, with a tracking number.

Delivery times

Delivery times are generally 1 to 3 business days after shipping. Times may vary depending on the destination, transport conditions, and peak periods.

Shipping fees

Shipping fees are calculated at checkout, based on the package weight and destination.

Order tracking

A tracking number will be sent to you as soon as your order ships.

Carrier responsibility

Once the package is handed to the carrier, RAW ESSENTIEL is not responsible for delays or incidents related to delivery.

Delivery address

The customer is responsible for providing a complete and accurate address.

Unclaimed packages

Reshipping fees will be charged to the customer if a package is returned.

Damaged packages

Any claim must be made within 48 hours of receipt, with supporting photos.

Acceptance

By making a purchase, you accept this shipping policy.