Frequently Asked Questions

Products & quality

Will the products I receive look exactly like the photos?

No. The images are for illustration only. The container, label, or packaging may vary depending on the batch or brand updates. The product’s contents, quality, and characteristics remain unchanged.

Where do your ingredients come from?

Our ingredients come from various countries and are carefully selected against strict criteria for quality, purity, and traceability. We always prioritize the best raw materials available.

Do the products contain additives?

No. Our products are offered in their most natural form possible. They contain no additives, fillers, artificial colors, or added preservatives. We also place great importance on ingredient quality and the absence of undesirable contaminants.

Do the products contain added sugar?

No. All Raw Essentiel products are formulated with no added sugar. We prioritize raw, authentic ingredients to preserve their nutritional integrity and natural quality.

Is your cacao alkalized?

No. Our cacao is non-alkalized to preserve as much as possible its natural compounds, polyphenols, and original aromatic profile.

Are the products tested for quality?

We work with suppliers selected against strict criteria for quality, purity, and compliance, to offer products that meet our high standards.

Shipping

What are the delivery times?

Orders are generally delivered within 1 to 3 business days after shipping. Times may vary depending on the destination, transport conditions, and peak periods.

Do you ship everywhere in Canada?

Yes. We ship our products everywhere in Canada.

Are the products available in Mexico?

Yes. Some products are available in our Boutique MX and are shipped locally within Mexico.

Storage

How should the products be stored?

Store the products in a dry place, at room temperature, away from direct light. Be sure to reseal the packaging after each use to preserve freshness and quality.