Refund policy

Refund and Return Policy

All sales are final

Given the food nature of our products as well as hygiene, food safety, and quality control standards, all sales are final.

We do not accept returns, exchanges, or refunds for opened, used, or consumed products, nor for changes of mind, personal preferences, or ordering errors made by the customer.

However, if a product is received damaged or defective, or if an error occurred while preparing the order, please contact us within 48 hours of receiving your order using the contact form available on our site.

Each request is assessed individually to ensure a fair and reasonable solution for both the customer and the company.

After verification, Raw Essentiel may, among other things, replace the product, issue a credit applicable to a future order, or process a refund when the situation warrants it.

Order cancellation

An order may be cancelled free of charge as long as it has not been prepared or shipped. Once the order has shipped, it can no longer be cancelled.

Damaged, defective, or incorrectly prepared product

If you receive a damaged, defective, or incorrect product, please contact us within a maximum of 48 hours after receiving your order.

To allow us to review your case, we may request:

  • Your order number
  • A photo of the package received
  • A photo of the packaging
  • A photo of the affected product(s)
  • Any other relevant information to assess the situation

Abusive or fraudulent claims

Raw Essentiel reserves the right to refuse any claim deemed abusive, incomplete, misleading, or fraudulent.

Packaging and product presentation

Product images shown on the site are provided for illustration purposes. The appearance of the container, label, format, or packaging may vary depending on the batch, suppliers, or brand updates. The contents, quality, formulation, and characteristics of the product remain consistent with the description shown on the product page.

Refund times

When a refund is approved, it is issued via the original payment method used for the purchase. Depending on your financial institution, the refund may take 5 to 10 business days to appear in your account.

Contact us

For any question about an order or a claim, please use the contact form available on our website.